Rights and Responsibilities
It is the mission of Post Falls ASC to provide
specialized and comprehensive care in
a safe, friendly environment.
Respect & Dignity: Each patient has the right to be treated with consideration, respect, and dignity, and free from all forms of abuse, harassment, discrimination, or reprisal. We will acknowledge their individuality and the values that affect their response to care.
Privacy: Each patient has the right to expect that those involved in their care will honor their right to privacy and ensure the privacy of their care and medical records.
Identity: Each patient has the right to know the names, positions, and professional relationships of all individuals involved in their care.
Information: Each patient has the right to expect to receive sufficient information, in terms easy to understand, regarding diagnosis, treatment, prognosis and follow-up care. (In the event that your health makes it inadvisable to give you such information, the information will be provided to a person designated by you or a legally authorized person.)
Participation in Care Decisions: Each patient has the right to participate in the decisions affecting your healthcare in collaboration with your physician, except when such participation in not indicated for medical reasons.
Refuse Treatment: Each patient has the right to accept medical care or refuse treatment within the limits of the law and to be informed of the consequences of refusal.
Assessment of Pain: Each patient has the right to appropriate assessment and management of pain.
Access to Medical Records: Each patient has the right to inspect and obtain a copy of his/her medical record, and to expect a reasonable and timely transfer of information from one physician to another.
Knowledge of Financial Obligation: You have the right to know information regarding your bill prior to treatment, and to examine and receive an explanation of your bill regardless of the source of payment.
Services Available: Upon request a list of available services at the Post Falls ASC shall be provided.
Resolution of Patient Complaints: Each patient has the right to expect Post Falls Ambulatory Surgical Center will try to resolve all patient complaints without compromising future access to care.
Providing Information: Each patient is responsible for providing, to the best of his/her knowledge, accurate and complete information about medical complaints, past illnesses, hospitalizations, medications and other matters relating to his/her health. You are responsible for reporting any perceived risks regarding your care, and reporting unexpected changes in condition.
Asking Questions: Each patient is responsible for making known whether the diagnosis, treatment and follow-up care plan is clearly comprehended and what is expected of the patient.
Participation: You are responsible to fully participate in decisions involving your child’s health care and to accept the consequences of those decisions if complications occur.
Following Instructions: Each patient is responsible for following the treatment plan recommended by his/her physician. Patients should express your concerns regarding your inability to comply with a planned course of treatment, and in understanding the consequences of any treatment alternatives.
Accepting Consequences: Each patient is responsible for his/her actions if treatment is refused, or physician’s instructions are not followed.
Following Rules and Regulations: Each patient is responsible for keeping appointments, or cancelling 48 hours prior to scheduled appointments, helping control noise and disturbances and respecting others’ property.
Meeting Financial Commitments: Each patient is responsible for assuring that the financial obligations for his/her health care are fulfilled as promptly as possible.
Respect and Consideration: Each patient is responsible for being considerate and respectful of the rights of others.
Advanced Directives: Advanced Directives are legal documents that assist Health Care providers to make decisions for you if you become incapable of making your own decisions. If you want you may allow another individual to make those decisions for you even though you are still capable. These decisions are made with legal counsel, prior to the time you might come to a Health Care Facility for a procedure or for other Health Care.
This process is entirely up to you, but must be made according to legal guidelines and you have the right to revoke or replace your wishes at any time. In your Advance Directive document you may have a “Do Not Resuscitate” or DNR order, which means that if for any reason you suffer a life-threatening event or complication, you do not wish to be resuscitated. You need to be informed of our policy that simply states: THIS FACILITY DOES NOT HONOR “DNR” ORDERS. In other words, we are obliged and fully capable to provide all measures to support your life.
Resolution of Grievances: Your involvement in helping us deliver quality health care is important. Please share your suggestions, complaints, and grievances with us. Should you have any, we would appreciate it if you would bring it to the attention of the Surgery Center Coordinator by calling 208.449.7919 or by e-mail at firstname.lastname@example.org.
You have the right to expect that Post Falls Ambulatory Surgical Center will try to resolve all of your concerns without compromising your future access to care. If you have any questions or concerns regarding your care or safety in this facility, please feel free to contact our accrediting bodies.
Idaho Dept of Health and Welfare
PO Box 83720
Boise ID 83720-0009
1.800.633.4277 or 1.800.Medicare
www.cms.gov or www.medicare.gov